Terms of Service

Dignified Inbound LLC

Last Updated: February 20, 2026

1. Acceptance of Terms

By accessing our website, purchasing our services, or submitting payment through our checkout page, you agree to be bound by these Terms of Service ("Terms"), which form a legally binding agreement between you ("Client," "you," or "your") and Dignified Inbound LLC ("Company," "we," "us," or "our").

By subscribing to our services, you also agree that any and all prior contracts, agreements, or obligations entered into with Lifted Metrics LLC are hereby superseded, terminated, and rendered null and void. Subscribing to Dignified Inbound LLC's services constitutes your acknowledgment that no prior agreement with Lifted Metrics LLC remains in effect.

If you do not agree to these Terms, you must not use our services.

2. Description of Services

We provide digital marketing services, tools, and proprietary systems to cremation and funeral service providers. These include:

  • Google Ads campaign setup and management

  • Landing page and funnel strategy

  • Conversion tracking, performance reporting, and optimization

  • Sales coaching and consulting

  • Access to proprietary frameworks and internal software tools

All services begin on the date of subscription, not the onboarding or launch date. Unused services or setup delays do not qualify for refunds.

3. Dignified Inbound System Program Scope

  • Access and usage of our software 'The Dignified Inbound System'

  • Google Ads Funeral Framework: Custom ad campaigns, advanced tracking, ROI-structured setup.

  • High-Converting Landing Pages: Custom branded pages with proven layouts and A/B testing.

  • Sales Coaching: Clients receive access to sales coaching during the first 90 days of their subscription.

  • Cremation Sales Framework: Tailored scripts and materials.

4. Performance Data Rights

We reserve the right to use client performance data—including KPIs, conversion rates, and revenue figures—alongside the Client's brand name and logo, for: Websites, Sales pages, Webinars, Funnels, Emails or newsletters, Promotional or educational materials.

We will never disclose sensitive strategic information that would give competitors an unfair advantage. Clients may opt out of this use by providing written notice at any time.

5. Payments, Fees & Ad Budget Management

5.1 Subscription & Billing

Services are billed on a month-to-month basis, with no long-term contracts or commitments unless otherwise specified in writing. Subscriptions automatically renew every 30 days unless canceled in accordance with Section 9. Late payments may accrue 1.5% monthly interest.

5.2 Payment Failure

If payment fails, the Client has 10 calendar days to resolve the issue. Failure to do so will result in:

  • Suspension of all advertising activity

  • Deactivation of system access

5.3 Refund Policy

All fees are non-refundable, except where a valid Performance Guarantee claim applies as described in Section 5.4 below.

Refund claims or disputes for unused services are void if the Client has failed to take action or respond within 72 hours to our communication via email, phone, SMS, or scheduled meetings.

5.4 Performance Guarantee & Refund Eligibility

A refund will only be considered if a valid Performance Guarantee claim is submitted. The following terms govern the guarantee:

  • Minimum Ad Spend: To unlock the guarantee of 10–30+ verified inquiries per month, a minimum of $2,000 USD per month must be invested into the advertising budget.

  • Guarantee Period Activation: The guarantee period is only considered active from the moment Google Ads advertising begins.

  • New Account Warmup: For new Google Ads accounts, a warmup period must be completed before the guarantee period begins. This typically involves spending $500–$1,000 per month while generating the first 30 inquiries. Once the account is warmed up, we will request an increase to the $2,000/month minimum so we can begin safely generating 10–30+ verified inquiries per month.

  • Performance Window: Once the guarantee period is active, we have 60 days to deliver the promised results of 10–30+ verified inquiries per month.

  • Free Remedy Period: If we are unable to hit the expected results within 60 days, we will offer to work an additional 30 days at no charge until the results are achieved.

  • Refund Eligibility: If, after the full 90-day period (60 days + 30-day free extension), we are unable to deliver the promised results, a full refund of service fees paid will be issued to the Client. This includes the setup fee and monthly service fees paid. Google/Bing advertising spend is non-refundable under any circumstances.

5.5 Client Responsibilities Compliance

  • The Client must have fully complied with all obligations set forth in Section 7 (Client Responsibilities) throughout the engagement. Failure to comply voids the guarantee.

  • Formal Written Claim: The Client must submit a guarantee claim via formal written email to our official email address. Verbal, implied, or third-party communications do not constitute a valid claim.

  • System Termination Upon Refund: In the event a refund is issued, the Dignified Inbound System will be permanently removed from the Client's business. The Client will no longer have access to Dignified Inbound assets, software, or support.

6. System Use & Ownership

6.1 Ownership of Work

All campaign materials, landing pages, ad copy, and designs created by Dignified Inbound LLC are licensed to the Client for use during an active subscription. Upon full payment and active account standing, the Client receives a non-exclusive, non-transferable, perpetual license to use the final versions of these deliverables within their own marketing efforts. This license does not include rights to the underlying systems, frameworks, templates, automation logic, or any Background IP.

6.2 Background IP

Dignified Inbound LLC retains exclusive ownership of all frameworks, automation systems, page templates, scripts, ad structures, optimization techniques, and tools not specifically commissioned or customized for a single client. This includes:

  • Standard Operating Procedures (SOPs)

  • Campaign logic and strategic frameworks, including keyword models

  • Creative frameworks and copywriting formulas

  • AI-driven processes, decisioning protocols, and automation workflows

  • Internal dashboards, software tools, and system integrations

  • Ad structures, optimization techniques, and performance-enhancement strategies

  • Training materials, internal playbooks, and proprietary data models

These collectively constitute our "Background IP." Clients are granted a limited, non-exclusive, non-transferable license to use applicable Background IP solely within the scope of their delivered campaigns and during their active subscription period.

7. Client Responsibilities

7.1 Response Time

Client must respond within 24 hours (Mon–Fri, 9 AM–5 PM CT) to:

  • Emails

  • Phone calls

  • SMS

  • Scheduled meetings

7.2 Data Reporting

Client must report daily:

  • Lead status (qualified/unqualified family inquires)

  • Conversion status (did a sale occur from an inquiry)

  • Revenue per conversion (how much was the sale worth)

Failure to comply may reduce system performance and will void any performance guarantee.

8. Confidentiality & Data Ownership

8.1 Confidentiality

We treat your information as confidential and will not share it without your consent. We may use anonymized or aggregated insights for product development and internal training.

8.2 Customer Data

All leads and customer data generated through the system are the Client's sole property. We will not use or sell this data, and it will be deleted upon cancellation unless required for legal compliance.

9. Termination & Cancellation

9.1 Client-Initiated Cancellation

You may cancel services at any time by providing written notice at least 10 calendar days before your next billing cycle. This is a month-to-month agreement, and there are no long-term contracts or commitments unless otherwise stated in writing. Your subscription will continue to automatically renew every 30 days unless formally canceled in writing.

All payments already processed are non-refundable, regardless of service usage or cancellation timing. Verbal, implied, or third-party communications do not qualify as cancellation. The only valid method of cancellation is formal written notice submitted to our official email address.

9.2 Contractor Right to Cancel

We reserve the right to terminate services at any time, with or without cause. This includes—but is not limited to—situations involving non-payment, unresponsiveness, or breach of these Terms.

10. Indemnity

You agree to indemnify and hold harmless Dignified Inbound LLC from any claims, liabilities, or damages resulting from your breach of these Terms.

11. Limitation of Liability

Our liability is limited to the total amount paid by you in the 90 days preceding any claim. We are not liable for indirect, incidental, or consequential damages.

12. Dispute Resolution

Disputes will first be attempted through mediation. If unresolved within 30 days, either party may seek legal remedy under the laws of the State of Delaware.

13. Ad Spend Management Fee

All advertising services incur a 10% management fee on the total ad spend to ensure proper scaling, resource allocation, and strategic oversight.

14. Attribution

By default, every landing page created by our agency (the "Contractor") includes an agency attribution badge placed in the footer, which also links to our website. This serves as a mark of authenticity and quality, signifying that the page has been crafted by our experienced team.

However, we understand that some clients may prefer a cleaner look without this attribution. To accommodate this preference, we offer the option to remove the agency attribution (badge and link) for a fee of $287. If you wish to have the attribution removed from your landing page, please inform us during the project briefing or contact your account manager to arrange the payment and update your landing page accordingly.

15. General Terms

Notices must be submitted via email or certified mail.

Assignment: This agreement may not be transferred without our written consent.

Entire Agreement: These Terms supersede all prior verbal or written communications, including any agreements entered into with Lifted Metrics LLC.

16. Changes, Updates & Superseding Agreements

These Terms of Service supersede and replace any prior written or verbal agreements between the Client and Dignified Inbound LLC, including any previously signed service contracts with Lifted Metrics LLC, unless expressly stated otherwise in a written amendment signed by both parties.

We reserve the right to update or modify these Terms at any time. Material changes will always be communicated via email and posted on our website. Continued use of our services after such updates constitutes acceptance of the revised Terms.

It is your responsibility to review the Terms periodically. If you do not agree to the updated Terms, you must notify us in writing and discontinue service before the next billing cycle.

Consent

By checking the box at checkout or submitting payment, you agree to these Terms of Service, which form a binding agreement with Dignified Inbound LLC. You further acknowledge that any prior agreements or contracts with Lifted Metrics LLC are superseded and no longer in effect.

Contact Information

If you have any questions about these Terms, please contact us:

Dignified Inbound LLC 8 The Green STE A, Dover, Delaware, 19901, United States

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