Terms of Service

Dignified Inbound LLC

Last Updated: June 2026

1. Acceptance of Terms

By accessing our website or submitting payment through our checkout page, you agree to be bound by these Terms of Service ("Terms"), which form a legally binding agreement between you ("Client," "you," or "your") and Dignified Inbound LLC ("Company," "we," "us," or "our"). Submission of payment constitutes your acceptance of these Terms in full.

If you do not agree to these Terms, you must not use our services.

2. Description of Services

We provide digital marketing services, proprietary software systems, and strategic support to cremation and funeral service providers across the United States and Canada. These Terms govern the Partnership Program, our primary service offering. Core package clients are subject to the limitations set out in Section 3.3.

The specific scope, deliverables, and pricing applicable to your engagement are set out in your proposal and order form, which together with these Terms form the complete agreement governing your subscription.

All services begin on the date of subscription, not the onboarding or launch date. Unused services or setup delays caused by the Client do not qualify for refunds or billing adjustments.

3. Service Packages

3.1 Partnership Program

The Partnership Program is our primary offering. Partnership clients receive full access to the Dignified Inbound system, done-for-you campaign management, and all features and services described in their proposal and order form. All provisions of these Terms apply in full to Partnership clients.

3.2 Territory Exclusivity

Partnership clients receive exclusive territory rights within a 6-mile radius of their primary business address. Within that radius, we will not onboard a new competing funeral home or cremation provider onto the Partnership Program. Existing Core package clients operating within a Partnership client's territory are not affected by this exclusivity and may remain active on the Core package.

Territory exclusivity is tied directly to active payment. If a Partnership subscription is canceled or lapses, exclusivity terminates at the next billing date. Reinstatement after cancellation is subject to availability and cannot be guaranteed. Exclusivity is not transferable and cannot be sold or assigned.

If a client wishes to expand their exclusive territory beyond 6 miles, this may be negotiated in writing as a separate addendum to these Terms.

3.3 Core Package

The Core Package provides access to our software platform and a limited set of services as defined in the proposal and order form. The following provisions of these Terms do not apply to Core clients:

• Territory exclusivity (Section 3.2)

• Ad spend management fee (Section 5.4)

All other provisions apply to Core clients in full.

4. Performance Data Rights

We reserve the right to use anonymized client performance data, including KPIs, conversion rates, and revenue figures, alongside the Client's brand name and logo, for marketing and promotional purposes. We will never disclose sensitive strategic information that would give competitors an unfair advantage. Clients may opt out at any time by submitting a written request to our registered mailing address.

5. Payments, Fees & Ad Budget Management

5.1 Subscription & Billing

Services are billed on a month-to-month basis with no long-term contracts or commitments unless otherwise specified in a signed written agreement. Subscriptions automatically renew every 30 days unless canceled in accordance with Section 9. Late payments may accrue interest at 1.5% per month.

5.2 Payment Failure

If a payment fails, the Client has 10 calendar days to resolve the issue. Failure to do so will result in suspension of all services and platform access. For Partnership clients, territory exclusivity will also lapse if the account remains unresolved beyond the next billing date.

5.3 Refund Policy

All subscription and setup fees are non-refundable. We do not issue refunds for unused services, changes in business circumstances, or cancellations mid-cycle.

From time to time, we may offer individual performance guarantees to specific clients. Any such guarantee is only valid if documented in a separate written addendum signed by both parties prior to the start of the guarantee period. Verbal representations or references made during sales conversations do not constitute a binding guarantee. The terms, conditions, and refund eligibility of any guarantee are governed entirely by that signed addendum.

Refund claims will be voided if the Client has failed to meet their responsibilities as set out in Section 7 at any point during the engagement.

5.4 Ad Spend Management Fee (Partnership Only)

Partnership clients agree to a minimum advertising budget as specified in their proposal, directed toward platform placement. This budget is separate from the monthly service fee and reflects the Client's own spend directed through the platform.

A management fee of 5% of total monthly ad spend is charged to cover campaign oversight, scaling, and strategic resource allocation. This fee is billed automatically in addition to the monthly service fee. Advertising spend is non-refundable under any circumstances, including in the event of account suspension, cancellation, or guarantee claims.

6. System Use & Ownership

6.1 License During Active Subscription

Dignified Inbound LLC operates a proprietary software platform and system through which services are delivered. Access to the platform, and any campaign materials, landing pages, ad copy, or other deliverables created by us, is licensed to the Client on a non-exclusive, non-transferable basis solely during an active, paid subscription.

This license terminates immediately upon cancellation, expiration, or suspension of the subscription for any reason. Upon termination, the Client's right to access the platform and use any associated materials ceases immediately.

6.2 Background IP

Dignified Inbound LLC retains exclusive ownership of the full system and all its components, including but not limited to:

• The software platform and all associated tools and integrations

• Campaign logic, ad structures, keyword frameworks, and optimization techniques

• Automation workflows, AI-driven processes, and decisioning protocols

• Creative frameworks, copywriting formulas, and page templates

• Reporting dashboards, data models, and internal playbooks

• Standard Operating Procedures (SOPs) and training materials

These collectively constitute our Background IP. Clients are granted a limited license to benefit from this IP solely within the scope of their active subscription. No rights to the underlying system are transferred at any point.

7. Client Responsibilities

The success of your campaigns depends on timely collaboration. Failure to meet the responsibilities in this section may delay campaign launch, reduce system performance, and void any applicable performance guarantee.

7.1 Account Access

The Client must provide all required account access within 72 hours of payment, including Google Ads and Google Business Profile access at minimum, plus any additional access specified in the onboarding documentation.

We target a campaign launch within 14 calendar days of receiving all required accesses. Delays caused by the Client will not qualify for billing adjustments or refunds and will push the launch date accordingly.

7.2 Response Time

• During the first 30 days: Client must respond to emails, calls, SMS, and scheduled meetings within 24 hours (Monday to Friday, 9 AM to 5 PM CT).

• After day 30: Client must respond within 72 hours during normal business hours.

Failure to maintain communication may result in campaign delays, suspension, or termination of the engagement at our discretion.

7.3 Monthly Data Reporting

Within 5 business days of the end of each calendar month, the Client must confirm which inquiries converted into a signed contract or paid arrangement, including sale status and approximate revenue value where applicable. Failure to provide this reporting voids any applicable performance guarantee.

8. Confidentiality and Data Ownership

8.1 Confidentiality

We treat your business information as confidential and will not share it with third parties without your written consent, except as required by law or to deliver the services outlined in your proposal.

8.2 Client Data

All leads and customer data generated through the system are the Client's sole property. We will not sell or transfer this data to third parties. We retain and use aggregated data derived from client campaigns to refine and improve our system and services overall.

8.3 Call Transcription and AI Training

We transcribe calls conducted through our platform and may use call data, including participant names where identified, to attribute sales performance and improve our service delivery. This data is held confidentially, is not disclosed to third parties, and is used solely for internal operational and improvement purposes.

9. Termination and Cancellation

9.1 Client-Initiated Cancellation

You may cancel your subscription at any time by providing written notice at least 30 calendar days before your next billing date. Notice must be delivered in writing via email to our official address or by post to our registered mailing address. Verbal or third-party communications do not constitute valid cancellation notice.

Your subscription will continue to renew automatically until formally canceled in writing. All payments already processed are non-refundable, regardless of service usage or cancellation timing.

For Partnership clients: territory exclusivity remains active until the end of the final billing cycle following the 30-day notice period, at which point it terminates permanently.

9.2 Our Right to Terminate

We reserve the right to terminate services at any time. Upon termination, access to all Dignified Inbound systems, materials, and deliverables ceases immediately, and no refund of prepaid fees will be issued.

10. Indemnity

You agree to indemnify and hold harmless Dignified Inbound LLC, its officers, directors, employees, and contractors from any claims, liabilities, damages, or costs (including reasonable legal fees) arising from your breach of these Terms, your use of our services, or any misrepresentation made by you during the sales or onboarding process.

11. Limitation of Liability

Our total liability to you is limited to the total amount of subscription fees paid by you in the 90 days immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind, including lost revenue, lost business opportunity, or reputational harm.

We do not guarantee specific outcomes from advertising campaigns. Market conditions, algorithm changes, competitor activity, and client-side factors are outside our control.

12. Dispute Resolution

If a dispute arises under these Terms, the parties agree to first attempt resolution through good-faith mediation. If unresolved within 30 calendar days, either party may pursue legal remedy. These Terms are governed by the laws of the State of Delaware, and any legal proceedings will be conducted in Delaware.

13. Attribution

By default, every landing page created by Dignified Inbound LLC includes an agency attribution badge in the footer linking to our website. Clients who wish to remove this badge may do so for a one-time fee of $287, payable prior to page delivery. Removal requests must be made during the project briefing or by contacting your account manager in writing.

14. General Terms

• Notices: All formal notices must be submitted in writing via email to our official address or by certified mail to our registered mailing address.

• Assignment: This agreement may not be assigned or transferred by the Client without our prior written consent.

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

• Entire Agreement: These Terms, together with the proposal and order form applicable to your subscription, constitute the entire agreement between the parties and supersede all prior verbal or written communications.

We reserve the right to update these Terms at any time. Material changes will be communicated in writing and posted on our website. Continued use of our services after such changes constitutes acceptance. If you do not agree to updated Terms, you must provide written cancellation notice before the next billing cycle.

Consent

By submitting payment, you confirm that you have read, understood, and agree to these Terms of Service in full. These Terms form a binding legal agreement with Dignified Inbound LLC effective from the date of payment.

Contact

For questions about these Terms or to submit a cancellation notice:

Dignified Inbound LLC

8 The Green, STE A

Dover, Delaware 19901

United States