Terms of Service

Last Updated: Jul 29, 2025

1. Acceptance of Terms

By accessing our website, purchasing our services, or submitting payment through our checkout page, you agree to be bound by these Terms of Service (“Terms”), which form a legally binding agreement between you (“Client,” “you,” or “your”) and Dignified Inbound LLC (“Company,” “we,” “us,” or “our”).

If you do not agree to these Terms, you must not use our services.

2. Description of Services

We provide digital marketing services, tools, and proprietary systems to cremation and funeral service providers. These include:

- Google Ads campaign setup and management

- Landing page and funnel strategy

- Conversion tracking, performance reporting, and optimization

- Sales coaching and consulting

- Access to proprietary frameworks and internal software tools

All services begin on the date of subscription, not the onboarding or launch date. Unused services or setup delays do not qualify for refunds.

3. Dignified Inbound System Program Scope

- Google Ads Funeral Framework: Custom ad campaigns, advanced tracking, ROI-structured setup.

- High-Converting Landing Pages: Custom branded pages with proven layouts and A/B testing.

- Sales Coaching: Clients receive access to sales coaching during the first 90 days of their subscription.

- Cremation Sales Framework: Tailored scripts and materials.

4. Performance Data Rights

We reserve the right to use client performance data—including KPIs, conversion rates, and revenue figures—alongside the Client's brand name and logo, for: Websites, Sales pages, Webinars, Funnels, Emails or newsletters, Promotional or educational materials.

We will never disclose sensitive strategic information that would give competitors an unfair advantage. Clients may opt out of this use by providing written notice at any time.

5. Payments, Fees & Ad Budget Management

5.1 Subscription & Billing:

Services are billed on a month-to-month basis, with no long-term contracts or commitments unless otherwise specified in writing. Subscriptions automatically renew every 30 days unless canceled in accordance with Section 10. Late payments may accrue 1.5% monthly interest.

5.2 Payment Failure: If payment fails, the Client has 10 calendar days to resolve the issue. Failure to do so will result in:

- Suspension of all advertising activity

- Deactivation of system access

- Loss of territory exclusivity; we reserve the right to reassign or sell the license to other providers in your area

5.3 Refund Policy:

All fees are non-refundable.

Refund claims or disputes for unused services are void if the Client has failed to take action or respond within 24 hours to our communication via email, phone, SMS, or scheduled meetings.

6. Territory License

We will not provide Google Ads services to another cremation or funeral provider within a 15km radius of your primary location while your subscription is active. This restriction does not apply to other platforms, services, or software tools.

If you cancel, you forfeit exclusive Google Ads rights to your territory, and we may work with other providers in your area.

7. System Use & Ownership

7.1 Ownership of Work: All campaign materials, landing pages, ad copy, and designs created by Dignified Inbound LLC are licensed to the Client for use during an active subscription. Upon full payment and active account standing, the Client receives a non-exclusive, non-transferable, perpetual license to use the final versions of these deliverables within their own marketing efforts. This license does not include rights to the underlying systems, frameworks, templates, automation logic, or any Background IP.

7.2 Background IP: Dignified Inbound LLC retains exclusive ownership of all frameworks, automation systems, page templates, scripts, ad structures, optimization techniques, and tools not specifically commissioned or customized for a single client. This includes:

- Standard Operating Procedures (SOPs)

- Campaign logic and strategic frameworks, including keyword models

- Creative frameworks and copywriting formulas

- AI-driven processes, decisioning protocols, and automation workflows

- Internal dashboards, software tools, and system integrations

- Ad structures, optimization techniques, and performance-enhancement strategies

- Training materials, internal playbooks, and proprietary data models

These collectively constitute our "Background IP." Clients are granted a limited, non-exclusive, non-transferable license to use applicable Background IP solely within the scope of their delivered campaigns and during their active subscription period.

8. Client Responsibilities

8.1 Response Time: Client must respond within 24 hours (Mon–Fri, 9 AM–5 PM CT) to:

- Emails

- Phone calls

- SMS

- Scheduled meetings

8.2 Data Reporting: Client must report daily:

- Lead status (qualified/unqualified)

- Conversion status

- Revenue per conversion

Failure to comply may reduce system performance and will void any performance guarantee.

9. Confidentiality & Data Ownership

9.1 Confidentiality: We treat your information as confidential and will not share it without your consent. We may use anonymized or aggregated insights for product development and internal training.

9.2 Customer Data: All leads and customer data generated through the system are the Client's sole property. We will not use or sell this data, and it will be deleted upon cancellation unless required for legal compliance.

10. Termination & Cancellation

10.1 Client-Initiated Cancellation: You may cancel services at any time by providing written notice at least 10 calendar days before your next billing cycle. This is a month-to-month agreement, and there are no long-term contracts or commitments unless otherwise stated in writing. Your subscription will continue to automatically renew every 30 days unless formally canceled in writing.

All payments already processed are non-refundable, regardless of service usage or cancellation timing. Verbal, implied, or third-party communications do not qualify as cancellation. The only valid method of cancellation is formal written notice submitted to our official email address.

10.2 Contractor Right to Cancel: We reserve the right to terminate services and reassign your territory license at any time, with or without cause. This includes—but is not limited to—situations involving non-payment, unresponsiveness, or breach of these Terms.

11. Indemnity

You agree to indemnify and hold harmless Dignified Inbound LLC from any claims, liabilities, or damages resulting from your breach of these Terms.

12. Limitation of Liability

Our liability is limited to the total amount paid by you in the 90 days preceding any claim. We are not liable for indirect, incidental, or consequential damages.

13. Dispute Resolution

Disputes will first be attempted through mediation. If unresolved within 30 days, either party may seek legal remedy under the laws of the State of Delaware.

14. Ad Spend Management Fee

All advertising services with a monthly ad budget exceeding $3,000 USD incur a 5% management fee on the total ad spend to ensure proper scaling, resource allocation, and strategic oversight.

15. Attribution

By default, every landing page created by our agency (the "Contractor") includes an agency attribution badge placed in the footer, which also links to our website. This serves as a mark of authenticity and quality, signifying that the page has been crafted by our experienced team.

However, we understand that some clients may prefer a cleaner look without this attribution. To accommodate this preference, we offer the option to remove the agency attribution (badge and link) for a fee of $287. If you wish to have the attribution removed from your landing page, please inform us during the project briefing or contact your account manager to arrange the payment and update your landing page accordingly.

16. General Terms

Notices must be submitted via email or certified mail.

Assignment: This agreement may not be transferred without our written consent.

Entire Agreement: These Terms supersede all prior verbal or written communications.

17. Changes, Updates & Superseding Agreements

These Terms of Service supersede and replace any prior written or verbal agreements between the Client and Dignified Inbound LLC, including any previously signed service contracts, unless expressly stated otherwise in a written amendment signed by both parties.

We reserve the right to update or modify these Terms at any time. Material changes will always be communicated via email and posted on our website. Continued use of our services after such updates constitutes acceptance of the revised Terms.

It is your responsibility to review the Terms periodically. If you do not agree to the updated Terms, you must notify us in writing and discontinue service before the next billing cycle.

Consent
By checking the box at checkout or submitting payment, you agree to these Terms of Service, which form a binding agreement with Dignified Inbound LLC.

Contact Information

If you have any questions about these Terms, please contact us.

Dignified Inbound LLC

8 The Green STE A, Dover, Delaware, 19901, United States